tez888 Privacy Policy

tez888 ("the Platform", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who interacts with our online casino and sports betting services. This Privacy Policy ("Policy") sets out in clear and transparent terms what personal data tez888 collects, the purposes for which it is processed, the legal bases that authorise that processing, and the rights that individuals hold in relation to their data.

This Policy is intended to meet the expectations of players across Bangladesh and reflects our commitment to responsible data stewardship. It should be read alongside the tez888 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and any other document, this Privacy Policy shall prevail in respect of all data-related matters.

tez888 acts as the data controller in respect of all personal data collected through the platform. We are accountable for the security, accuracy, and lawful processing of that data from the moment of collection through to the point of secure deletion or anonymisation.

tez888 collects personal data across several categories depending on how you interact with the platform. The following table summarises the main categories of data we process:

tez888 collects personal data through the following means:

• Direct submission: Data you provide voluntarily when creating a tez888 account, completing identity verification, making a deposit or withdrawal, contacting our support team, or responding to surveys or promotions.
• Automated collection: Data gathered automatically as you browse and interact with the tez888 platform, including IP address, device identifiers, session data, and behavioural data collected via cookies and similar technologies.
• Third-party sources: Data received from identity verification service providers, payment processors (such as bKash, Nagad, Rocket, and Upay), fraud prevention agencies, and publicly available sources where necessary to verify your identity or comply with anti-money-laundering (AML) obligations.

tez888 does not purchase or acquire personal data from data brokers or marketing list providers for the purpose of soliciting new players.

tez888 uses the personal data it collects for the following purposes:

• To create and manage your tez888 player account, including verifying your identity and confirming that you meet the minimum age requirement of 18 years.
• To process BDT deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• To provide, maintain, and improve the tez888 platform, including its casino games, sports betting markets, and customer support functions.
• To detect, investigate, and prevent fraudulent transactions, collusive activity, money laundering, and other unlawful conduct on the platform.
• To monitor your gaming activity for responsible gaming purposes and to apply any player-requested limits, cooling-off periods, or self-exclusion measures.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. Where you have consented, we may also send promotional communications about tez888 offers and bonuses — you may withdraw this consent at any time.
• To comply with applicable legal and regulatory obligations, including AML requirements and any lawful requests from competent authorities.
• To resolve disputes, enforce the tez888 Terms & Conditions, and respond to complaints.

tez888 processes personal data only where a lawful basis exists for doing so. The primary legal bases upon which tez888 relies are as follows:

• Contractual necessity: Processing required to perform our obligations under the player account agreement, including account management, payment processing, and platform delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification obligations, and lawful requests from public authorities.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of promotional communications. You may withdraw consent at any time by contacting support@tez888.bio.

tez888 does not sell, rent, or trade your personal data. We share data only with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — to process your BDT transactions securely.
• Identity verification providers: Third-party KYC and age verification services that assist tez888 in confirming the identity and eligibility of players in Bangladesh.
• Fraud prevention and AML partners: Services that help tez888 detect and prevent fraudulent activity, money laundering, and other unlawful conduct.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised or pseudonymised session data necessary to deliver their games; they do not receive your full identity data.
• Legal and regulatory authorities: Competent public bodies where disclosure is required by law, court order, or lawful regulatory request.
• Professional advisers: Lawyers, auditors, and accountants acting in a professional capacity, subject to binding confidentiality obligations.

All third-party recipients are required to maintain appropriate technical and organisational security measures and to process personal data only for the specified purpose. tez888 does not permit any third party to use your data for their own independent marketing purposes.

tez888 takes particular care in handling financial data. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a card payment method, the financial transaction is processed directly by the relevant payment service provider using their own secure, encrypted infrastructure. tez888 does not store full payment card numbers, PIN codes, or mobile banking passwords on its own servers.

tez888 retains transaction reference numbers, amounts, timestamps, and associated player identifiers for the purposes of transaction reconciliation, withdrawal processing, dispute resolution, and AML compliance. This financial transaction data may be retained for a period of up to seven (7) years in accordance with standard financial record-keeping obligations.

All payments processed through the tez888 platform are denominated in Bangladeshi Taka (BDT). tez888 does not process transactions in cryptocurrencies or anonymous payment instruments.

tez888 uses cookies and similar client-side storage technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in to your tez888 account. They cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised information about how players use the tez888 platform — for example, which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve the platform.
• Functionality cookies: Remember your preferences such as language settings and display preferences so that the platform behaves consistently across sessions.

tez888 does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across external websites. Most modern web browsers allow you to control cookie settings. Disabling strictly necessary cookies may impair your ability to use the tez888 platform.

tez888 retains personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with tez888, plus a period of up to five (5) years following account closure to comply with AML, fraud prevention, and dispute resolution requirements.
• Financial transaction records: Retained for up to seven (7) years from the date of the transaction in accordance with standard financial record-keeping practice.
• Identity verification documents: Retained for the duration of the account relationship and for up to five (5) years following account closure, or longer if required by a legal or regulatory obligation.
• Support communications: Retained for up to three (3) years from the date of the final communication in the relevant thread, unless the matter is subject to ongoing legal proceedings.
• Marketing consent records: Retained for as long as you have an active account and for up to three (3) years following account closure as evidence of consent status.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

tez888 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the tez888 platform.
• Encryption of sensitive data at rest, including identity verification documents and financial reference data.
• Role-based access controls that restrict access to personal data to authorised tez888 personnel on a need-to-know basis.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Secure disposal procedures for data that has reached the end of its retention period.
• Staff training on data protection obligations and incident response procedures.

Notwithstanding these measures, no system of data transmission or storage over the internet can be guaranteed to be completely secure. tez888 strongly encourages players to use strong, unique passwords for their tez888 accounts and to enable any available two-factor authentication features. In the event of a suspected security breach affecting your account, please contact support@tez888.bio immediately.

As a tez888 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@tez888.bio. We will respond to all verifiable requests within a reasonable timeframe.

The tez888 platform is strictly intended for adults aged 18 years and above. tez888 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data belonging to a minor has been collected without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that your child has registered on tez888 or submitted personal data to the platform, please contact us immediately at support@tez888.bio so that we may investigate and take appropriate action. Age verification is conducted as part of the tez888 KYC process, and any account found to belong to a minor will be permanently closed with all associated funds frozen pending investigation.

Some of the third-party service providers used by tez888 — including game content providers such as Pragmatic Play, Evolution Gaming, and Ezugi — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, tez888 takes reasonable steps to ensure that the recipient organisation maintains a standard of data protection that is materially equivalent to the protections described in this Privacy Policy.

These steps may include contractual data protection clauses, review of the recipient's published data security standards, and limiting the categories of data transferred to the minimum necessary for the stated operational purpose. tez888 does not transfer financial data or full identity documentation to international parties beyond what is strictly necessary to deliver the platform.

tez888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — changes that substantially affect how your data is collected, used, or shared — we will notify registered players via the email address associated with their account and post a prominent notice on the tez888 platform prior to the change taking effect.

The version of this Privacy Policy bearing the most recent effective date is the version currently in force. We encourage you to review this page periodically. Your continued use of the tez888 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tez888 handles your personal data, please contact our support team. All privacy-related enquiries will be handled with the highest level of discretion and confidentiality.